No returns are accepted without a RMA# on the outside of the box
Warranty repairs that are provided by the manufacturer covers repair or replacement of defective parts, subject to the conditions set forth by the manufacturer. On most items, Whydah Gally AB offers an exclusive 10-days exchange/refund policy to mail order customers. All Extended Warranties are final purchases. Products should be "bench-tested" (units that have been used, scratched, or abused WILL NOT BE accepted for return or credit!). DOA (defective) merchandise is for repair or exchange only.
If you are not satisfied with your purchase, you may return it for exchange or refund within 10 days of receiving it and after receiving a return merchandise authorization number from Whydah Gally AB (see exceptions above). There is a twenty percent re-stocking fee for all returns, exchanges and refused shipments. Shipping and handling are non-refundable for all returns, exchanges and refused shipments. Return freight and return customs fee are also non-refundable. Additionally, acceptance of returned shipments are dependent on the condition of goods and packaging material. In the event the merchandise is opened and is not in it's original state, we may reject delivery of the shipment or the restocking fee will be subject to our approval and the fee will be determined after inspection. If rebate forms or warranty cards are filled out we cannot accept any returns. Partial returns on packages are not accepted. If a RMA number is issued for one item and we receive more items for return we cannot accept the return. All issued RMA numbers are valid for a period of 30 calendar days only. We are not responsible for lost or delayed shipments.
For a RMA number (Return Merchandise Authorization) on returns email this form to Customer Service at yearight@whydahgally.com. All Returns require an authorization number. Please note that a RMA# does not guarantee final disposition. All returns are subject to Download the RMA here!